Nota per l’Italia: Il programma di restituzione delle cartucce esauste, che prevede la spedizione mezzo posta, è attivo in molti paesi d'Europa. Purtroppo la normativa ambientale italiana (D. Lgs. n.152/2006, il cosiddetto Testo Unico sull’ambiente) consente il trasporto dei rifiuti solo attraverso operatori ambientali regolarmente iscritti agli albi provinciali e in possesso di specifiche autorizzazioni. Questa circostanza impedisce a Canon di rendere fruibile tale servizio ai propri clienti italiani.
Per supportare i propri clienti, in piena conformità con la legislazione vigente, Canon Italia propone il programma I.P.E.R., dedicato alla raccolta e al corretto smaltimento dei toner esausti prodotti da attività di ufficio.
Fai clic qui per maggiori informazioni sul programma I.P.E.R
Canon Toner Cartridge Recycling Programme
Recycle your toner Cartridges
Bulk cartridge return
If you wish to return more than 10 Genuine Canon cartridges. Once you have registered for the programme you will be able to request up to 2 return boxes for use to send us cartridges in bulk.
Return individual toner cartridges
The single cartridge return programme enables you send up to 10 genuine Canon toner cartridges for recycling free of charge using a postal system.
Benefits
Free recycling of your Canon Toner Cartridges
Saving you on the cost of ordinary disposal.
Full regulatory compliance
All agents used by Canon hold the required licenses, giving you the peace of mind that your waste is being dealt with in the appropriate way.
No cartridge goes to landfill
Canon assumes responsibility for recycling and recovering 100% of the toner cartridges that customers return to us.
Re-utilising parts and materials
By buying and recycling your Canon toner cartridges with us you help ensure a closed loop system and minimise our use of raw materials.
How are cartridges recycled?
Acceptable Cartridges
Acceptable Cartridges
Acceptable Cartridges
Acceptable Cartridges
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Acceptable Cartridges
Acceptable Cartridges
Acceptable Cartridges
Acceptable Cartridges
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Acceptable Cartridges
Acceptable Cartridges
Acceptable Cartridges
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Acceptable Cartridges
Acceptable Cartridges
Acceptable Cartridges
Acceptable Cartridges
Acceptable Cartridges
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Acceptable Cartridges
Acceptable Cartridges
Acceptable Cartridges
Acceptable Cartridges
Acceptable Cartridges
Toner bottles
C-EXV, NPG, CLC, GP
FAQs
Canon’s toner cartridge recycling programme allows customers from selected European countries to print a freepost label for the return and recycling of their empty genuine Canon toner cartridges.
In some countries customers can also arrange for free delivery or collection of bulk toner cartridge collection boxes for recurring or large quantity returns.
The website is not appearing properly on my screen.
The toner cartridge recycling site is developed to work with current browser versions. This means Internet Explore 6 or newer, Firefox 3.5 or newer, Google Chrome and Safari 5 or newer. JavaScript support needs to be enabled. Other browsers are likely but not guaranteed to work.
Why is my cartridge not on the list of accepted cartridges?
The cartridge might not be a genuine Canon toner cartridge. If you are sure you have a genuine Canon toner cartridge that is not on the list please contact us through our feedback form quoting the cartridge model number. Canon will reply to you confirming whether your cartridge is suitable for recycling through this programme.
Does Canon offer a recycling service for other consumable products (e.g. toner bottles or ink jet cartridges)?
Canon does not offer a recycling service for toner or developer units, toner bottles or other consumables for large format printers, GP, iR, iRC, NP and CLC copiers due to the adverse environmental impacts of shipping these items. Please therefore look to dispose or recycle these products as normal office waste locally.
Is there an easy way to return many cartridges at once?
Bulk toner cartridge return is available in a number of European countries; please check your local Canon website to see if the service is available. If your country currently does not offer bulk collections please check back regularly as we are developing new services all the time.
I cannot find my country in the list, but I want to return my cartridge. How can you help me?
Unfortunately we currently do not offer a toner recycling programme in your country. Please contact your local Canon dealer to see if programmes are offered locally.
How do I clear my data from your system?
If you wish your personal data to be removed from our system please contact us through our feedback form.
I am unable to view the label that I have been sent.
If you are unable to view the label, please install the latest version of Acrobat Reader. If this still does not work, please contact us through our feedback form.
I am unable to print the label properly.
If your label does not print out as it appears on screen, this might be due to your printer drivers. Please install the latest printer drivers and try again. Get the latest driver for your Canon printer.
I receive an error message saying that the label has already been used.
Each postage label has a unique barcode that can only be used once. Once this barcode has been registered as used on our system the link will no longer be active. Please simply revisit the recycling website and request further labels.
Can I use each label more than once?
Each postage label can only be used once as each contains a unique barcode needed for postage.
Terms & Conditions
In accordance with the applicable Terms and Conditions of use referred to above, Canon will not use the personal data provided by you in relation to the Canon’s Toner Cartridge Recycle Programme for marketing purposes or to inform you about other products and services.
Please note that you may only use Canon’s Toner Cartridge Recycle Programme to return empty toner cartridges of genuine Canon make. Without prejudice to Canon’s other rights in case of breach of any provision in these terms and conditions Canon has the right to reject any further participation to and use of Canon’s Toner Cartridge Recycle Programme and Canon may stop the supply of the relevant services immediately. Furthermore, Canon reserves the right to claim compensation in case of breach of any of these terms and conditions.
Important Information
If you have a Canon Service contract, please contact your Canon representative who will be able to advise you how to manage your waste collections.