Cookie Notice
What are tracking technologies?
Tracking technologies, such as cookies, tags, pixels, fingerprinting, web beacons and similar scripts, are used to store and/or share information about website visitors, their systems, and browsers. The information collected by cookies and tracking technologies varies depending on each website's components and can be of a personal nature and of a non-personal nature. Information of a personal nature may include, but is not limited to, details regarding the device you are using, the browser you are using, your IP address, the previous website you visited, whether you clicked on one of our ads, and your browsing behaviour (duration of visit and actions taken). At canon-europe.com and its subdomains we use these technologies to help personalise content, facilitate your navigation experience, tailor, and measure adverts, and provide a safer experience.
Some of the cookies and tracking technologies that we use on our website are strictly necessary and they are there to technically enable the website and its components as well as to enable security measures. These strictly necessary cookies, also referred to as Functional cookies, are activated without user consent because these are necessary for the website to work properly and in a secure way. All other cookies and tracking technologies not classified as strictly necessary are subject to consent from website visitors.
This Cookies and Tracking Technology Notice (“Cookie Notice”) details each of the cookies and other tracking technologies used on our website, as well as the categories of information we collect, the purposes for which the cookies and other tracking technologies collect information, and their classification into the four categories of tracking technologies that we use. This Cookie Notice applies to canon-europe.com and its subdomains.
Functional: These cookies are essential for the proper functioning and security of the website and cannot be disabled within our systems. They may encompass elements such as your language choices, consent preferences or server-related cookies designed to ensure the continuous operation and functionality of our site.
Advertising: We use a number of advertising partners that may serve you tailored ads. The data we collect include (but are not limited to) location, device, browser, and IP addresses.
Analytics: The analytics tools we use help us enhance the website by gathering data about user behaviour. This data could include the pages a user viewed, duration of visit and some custom events set up to track conversions. The cookies used here help us understand in-depth user interactions.
Personalisation: The cookies used here mainly store data for our personalisation tools. The data used here are then used to optimise our website for better experience.
To make full use of the content and personalised features on canon-europe.com and its subdomains, your computer, tablet, or mobile phone will need to accept cookies (and often does so by default), as we can only provide you with certain personalised features on this website by using them.
Changing your cookie settings or Opting Out
We use a combination of first-party and third-party cookies and if you'd prefer to restrict, block or delete cookies from canon-europe.com and its subdomains, you can manage your settings here to change your cookie preferences.
First-Party Cookies
These are first-party cookies we are using:
|
Category |
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Advertising |
_fbc |
The "_fbc" cookie is used by Facebook and stores information about your last visit to this website. |
3 months |
|
Advertising |
_fbp |
The "_fbp" cookie, used by Facebook, is responsible for storing and tracking visits across different websites. |
3 months |
|
Advertising |
_uetsid |
The "_uetsid" cookie is used by Microsoft Bing Ads. It helps Bing Ads communicate with users who have previously visited this website. |
1 day |
|
Advertising |
_uetvid |
The "_uetvid" cookie is utilised by Microsoft Bing Ads. It helps Bing Ads communicate with users who have previously visited our website. |
1 year and 1 month |
|
Functional |
RecentlyViewedInSupportWebForm |
This cookie is responsible for displaying recently selected products when submitting a contact support request. It helps provide a convenient way to reference the products you were recently interested in while reaching out for assistance. |
6 months |
|
Advertising |
_pin_unauth |
The "_pin_unauth" cookie, used by Pinterest, is responsible for grouping actions performed by users who cannot be identified by Pinterest. It helps aggregate and analyse data for users who are not logged in or cannot be specifically identified. |
1 year |
|
Functional |
ADRUM |
The "ADRUM" cookie contains the URL of the referral page and timing information. It is used to help collect the First Byte Time (the time it takes for the first byte of a webpage to be received) for specific browser types. |
Session |
|
Functional |
CONSENTMGR |
The "CONSENTMGR" cookie stores key/value pairs that are related to the consent and preferences prompts on the website. It helps manage and store the choices and preferences you make regarding consent and preferences prompts. |
1 year |
|
Functional |
ct_visitor |
The "ct_visitor" cookie is responsible for keeping track of visits made by a user to the website. It helps record and monitor the number of times a user visits the website. |
1 month |
|
Analytics |
ki_r |
The "ki_r" cookie is used by Qualaroo and it logs the initial document referrer (the previous website visited) when available. This information is used for targeting purposes, allowing Qualaroo to provide more relevant content based on the source of the visitor. |
1 year |
|
Analytics |
ki_s |
The "ki_s" cookie, used by Qualaroo, stores the current state of any survey that the user has viewed or interacted with. It helps keep track of the user's progress or responses within the survey. |
1 year |
|
Analytics |
ki_t |
The "ki_t" cookie, used by Qualaroo, stores timestamps and view counts. It helps track the time of user interactions and the number of times certain content or surveys have been viewed. |
1 year |
|
Analytics |
ki_u |
The "ki_u" cookie, used by Qualaroo, provides an anonymous identity that is associated with user responses. It helps track and attribute the responses provided by the user without revealing their personal information. |
1 year |
|
Personalisation |
optimizelyEndUserId |
The "optimizelyEndUserId" cookie, used by Optimizely, is responsible for storing a visitor's unique identifier. It helps recognise and identify each visitor separately for the purpose of optimising and personalising their experience on the website. |
6 months |
|
Advertising |
tint-anonymous-uid |
The "tint-anonymous-uid" cookie is set through our site and it is used to build profiles but does not directly store personal information. Instead, it relies on uniquely identifying your browser and internet device to provide targeted advertising or personalised experiences. |
1 year |
|
Functional |
usersite |
This cookie is used to display the header on the website based on whether the Consumer, Business or Pro site is accessed. |
1 month |
|
Advertising |
_scid |
The "_scid" cookie, used by Snapchat, tracks individual sessions on the website. It allows the website to gather statistical data from multiple visits and can be used to generate leads for marketing purposes on Snapchat.com. |
1 year and 1 month |
|
Advertising |
_tt_enable_cookie |
The "_tt_enable_cookie" cookie, used by TikTok, is employed to track your activity on the website. It aids in optimising advertising efforts by collecting data on your website interactions. |
1 year and 1 month |
|
Functional |
AWSALBCORS |
The "AWSALBCORS" cookie includes the same information as the original stickiness cookie (AWSALB) but also includes the SameSite attribute. It helps maintain a consistent connection between a user and a specific server in a load-balanced environment while also providing additional security measures specified by the SameSite attribute. |
1 week |
|
Functional |
basketStatus |
We set a cookie that logs the presence of items in your basket. This cookie helps us display the correct status of your basket as you continue to browse around the website. It ensures that you see accurate information about the items you have added to your basket even while exploring different pages on the website. |
1 year |
|
Functional |
CSRF-TOKEN |
The "CSRF-TOKEN" cookie holds the value of a CSRF (Cross-Site Request Forgery) token specifically for login details. This token helps protect against unauthorised access and ensures the security of login information. |
10 days |
|
Functional |
idccsrf |
The "idccsrf" cookie is a CSRF (Cross-Site Request Forgery) cookie. It helps protect against unauthorised requests and ensures the security of the website by validating the authenticity of user interactions. |
10 days |
|
Advertising |
cto_bundle |
The "cto_bundle" cookie aids in serving targeted advertising and marketing efforts. It helps optimise the delivery of personalised content and advertisements based on user preferences and behaviour. |
1 year and 1 month |
|
Functional |
ecomm_basket_count |
The "ecomm_basket_count" cookie holds the current value of the basket count. It helps keep track of the number of items in the basket, allowing the website to display the accurate count to the user. |
1 month |
|
Functional |
JSESSIONID |
The "JSESSIONID" cookie is generated by Servlet containers and is used for session management in J2EE web applications using the HTTP protocol. When a web server uses a cookie for session management, it creates and sends the JSESSIONID cookie to the client. The client then includes this cookie in subsequent HTTP requests, allowing the server to maintain the session and track the user's interactions. |
Session |
|
Advertising |
leady_session_id |
LEAD GENERATION (LEADY) Leady gathers information allowing us to understand interactions with our websites and refine that experience to better serve you. |
Session |
|
Advertising |
ln_or |
The "ln_or" cookie, set by LinkedIn, keeps track of how people use the website to gather statistical information. |
1 day |
|
Functional |
LSKey-c$CookieConsentPolicy |
This cookie stores important preference relating to your consent. It keeps track of the choices you make so that the website can remember them for future visits. |
1 year |
|
Functional |
CookieConsentPolicy |
Stores key/value pairs related to the consent and preferences prompts. |
1 year |
|
Advertising |
nQ_cookieId |
Albacross: This cookie sets a unique ID to help identify users. This ID can be used to recognise the visitor upon re-entry and implement any preference or choices made. |
1 year |
|
Advertising |
nQ_userVisitId |
Albacross: This cookie sets a unique ID to help identify user session. This allows the website to obtain data about visitors behaviour for statistical purposes. |
30 minutes |
|
Analytics |
pctrk |
The "pctrk" cookie, part of the Salesforce Experience Cloud, is used to track unique visitors who interact and engage with the website's content. |
1 year |
|
Functional |
PHPSESSID |
The "PHPSESSID" cookie is a session cookie used to identify your session on a website. It is primarily used in web applications created with PHP. This cookie stores a unique identifier assigned to your session on the server, allowing the website to recognise you as the same user across different pages. It helps maintain your login status and store any preferences or settings you select during your session. Once you leave the website or close your browser, this cookie is deleted. |
Session |
|
Advertising |
PicassoLanguagec102cb4f-d552-40e5-ac9d-e36950a91272Published |
Used to tailor advertising to better match Users interests through advertising channels and social networks. |
Session |
|
Functional |
previous_transaction_id |
The "previous_transaction_id" cookie holds the value of the previous transaction ID, if available. This cookie is used to store information about a previous transaction you made on the website. It allows the website to remember the ID associated with your previous transaction, which can be helpful for tracking or referencing purposes. |
3 months |
|
Functional |
ProductsRecentlyViewed |
The "ProductsRecentlyViewed" cookie stores information about the products you have recently viewed on the website. It keeps track of the specific items you have looked at, allowing the website to remember and display a list of the products you have recently seen. This can be helpful for quickly accessing or revisiting products that caught your interest during your browsing session. |
7 days |
|
Functional |
prvsosurl |
The "prvsosurl" cookie is used to display Salesforce forms throughout the website. It ensures that the appropriate forms are shown to you at the relevant sections of the website. |
Session |
|
Functional |
renderCtx |
The "renderCtx" cookie is used to store site parameters within your session for reuse across multiple requests. It helps improve functionality and performance on the website. By storing these parameters, the website can remember certain settings or configurations specific to your session, allowing for a smoother and more efficient browsing experience. |
Session |
|
Functional |
RV-category |
In our store pages, this cookie holds the recently viewed category for users. |
1 day |
|
Functional |
RV-product |
In our store pages, this cookie holds the recently viewed product for users. |
1 day |
|
Functional |
support_tab_banner_cookie |
This is a functional cookie for Support banner. It helps track the status or preferences related to the support banner. |
2 hours |
|
Functional |
support_tab_selection_cookie |
This is a functional cookie for tab selection capture. Its purpose is to store information about the specific tabs you choose, allowing the website to keep track of your preferences. |
1 day |
|
Functional |
SupportCookietimer |
This cookie is used to display a survey after 90 seconds of activity within our Support section. |
Immediately |
|
Functional |
Supportsite |
The "Supportsite" cookie is used to display the most recently visited support pages to you allowing the website to remember and display a list of the most recently visited support pages. |
11 hours |
|
Functional |
SupportSurvey |
The "SupportSurvey" cookie helps keep track of your preference regarding participation in a survey conducted on the website. This cookie allows the website to remember your choice in relation to the survey popup. |
1 month |
|
Functional |
RecentlyViewed |
The "RecentlyViewed" cookie is a functional cookie used to store information about the products you have recently viewed on the website. It helps track and remember the specific items you have looked at, allowing the website to display a list of the products you have recently seen. |
6 months |
|
Functional |
language_switcher |
Language Switcher shown to the user. |
Session |
|
Functional |
editorialTags |
Editorial Tag selected by user. |
Session |
|
Functional |
preselected |
Editorial Pre selected Tag. |
Session |
|
Functional |
editorial-product-filter-state |
Saved Editorial Filter Status. |
Session |
|
Functional |
comparisonBucketEnabled |
Comparison Bucket Enable Status. |
1 Hour |
|
Functional |
recentlysearched |
Product view by User recently. |
- |
|
Advertising |
_gsas |
Display of personalised advertisements in the Google advertising network based on your pseudonymised surfing behaviour collected via Google. Measuring and optimising the success of our Google Ads advertising campaigns. |
3 Months |
|
Advertising |
_scid_r |
This cookie is associated with Snapchat. It sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertising. This pairing service is provided by third party advertisement hubs, which facilitates realtime bidding for advertisers. |
1 day |
|
Advertising |
_sc_cspv |
This cookie is associated with Snapchat. It tracks individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes. |
13 Months |
|
Functional |
locale |
This cookie is used to store the location and language of the site Canon Academy sites |
Session |
|
Advertising |
sa-user-id |
This cookie is StackAdapt cookie and is used to be able to uniquely identify a user for retargeting, conversion, or look-a-like purposes |
1 Year |
|
Advertising |
sa-user-id-v2 |
This cookie is also StackAdapt cookie and is used to be able to uniquely identify a user for retargeting, conversion, or look-a-like purposes |
1 Year |
|
Advertising |
__spdt |
The __spdt cookie is used by Spotify to analyze user interactions on a site, specifically focusing on the actions that audio listeners take after hearing or seeing an |
13 Months |
|
Analytics |
_ttp |
This cookie is used to measure and improve the performance of your advertising campaigns and to personalize the user's experience (including ads) on TikTok. |
13 Months |
Consumer registration website cookies
You can use our registration website to create and manage your account with Canon (Canon account). When using this website, the following cookies will be created.
|
Category |
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Functional |
NSC_tmpvhi-iuuqt-wjq102 or similar |
The "NSC_" cookie is used to help manage website delivery resources. It assists in optimising the allocation and distribution of resources required for delivering the website content to users. |
Session |
|
Functional |
user_accepts_cookies |
This cookie is used to record whether the visitor has been presented with the notice related to our Cookie Notice. |
1 month |
Evidon
Evidon is our cookie consent tool, provided by Crownpeak. It supports us to inform visitors to our websites about the collection of their data, along with the reasons for it. It also empowers visitors by enabling them to grant or revoke consent for the usage of their data.
|
Category |
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Analytics |
_evidon_suppress_notification_cookie |
This cookie stops the user seeing the cookie banner for one year when declined. |
1 year |
|
Analytics |
consent_sync |
This cookie is used to synchronise your consent selection between Canon store and Canon website sub domains. |
Session |
|
Analytics |
_evidon_consent_cookie |
The "_evidon_consent_cookie" is responsible for managing your cookie preferences on this website. It controls whether you have opted in or opted out of being tracked and/or targeted by Canon. |
1 year and 1 month |
Akamai cookies
Akamai is part of our Content Delivery Network (CDN). It is used to serve pages to visitors to our websites across EMEA faster by placing a copy of the content in the country (or near the country) of the visitor.
|
Category |
Name |
Description |
Expiration(i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Functional |
ak_bmsc |
This cookie is used to optimise performance and to improve the user experience on Akamai websites. |
2 hours |
|
Functional |
Akamai_AnalyticsMetrics_clientId |
This cookie stores a unique ID assigned to each user. It helps identify and differentiate individual users visiting the website. |
Session |
|
Functional |
AkamaiAnalyticsDO_visitStartTime |
This cookie is used to store the start time of your website visit. This cookie records the exact time when you initially accessed the website. |
Session |
|
Functional |
AkamaiAnalytics_VisitCookie |
This cookie stores information about the number of tabs currently open. |
Session |
|
Functional |
AkamaiAnalytics_VisitIsPlaying |
This cookie stores information about streams playing in any tabs. |
Session |
|
Functional |
AkamaiAnalyticsDO_bitRateBucketsCsv |
This cookie stores required information to compute bitrate data for the visit. |
Session |
|
Functional |
AkamaiAnalyticsDO_visitMetricsCsv |
This cookie stores visit-related metrics as a CSV. |
Session |
|
Functional |
AkamaiAnalytics_VisitLastCloseTime |
This cookie stores the time when the browser was last closed. |
Session |
|
Functional |
AkamaiAnalytics_VisitUnqueTitles |
This cookie stores the unique title names that are played in a browser. |
Session |
|
Functional |
bm_sv |
This cookie is necessary for the Akamai cache function. It plays a crucial role in optimising the delivery of website content through the Akamai content delivery network (CDN). This cookie helps improve website performance by managing and caching resources, allowing for faster and more efficient content delivery to users. |
2 hours |
Bazaarvoice
We work with Bazaarvoice to enable customers to review our products. Bazaarvoice uses cookies to collect information from consumers which it uses to observe user behaviour across multiple websites: please see the Bazaarvoice privacy policy here for more information on Bazaarvoice cookies.
|
Category |
Name |
Description |
Expiration(i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Analytics |
BVBRANDID |
This cookie enables internal Bazaarvoice web analytics to be associated with the same user across interactions within a specific client domain. This cookie helps correlate user activities and behaviour on the client's website for better analysis and understanding. |
1 year |
|
Analytics |
BVBRANDSID |
This cookie enables internal Bazaarvoice web analytics to be associated with the same user's browsing session within a specific client domain. It helps correlate user interactions and behaviour during a browsing session for more accurate analysis and insights. |
30 minutes |
|
Analytics |
BVImplmain_site |
This cookie is used for client-driven A/B tests. This cookie helps track which variation of the website you have been assigned to duringthe test. The bit is the ID of the configuration used. |
Session |
|
Analytics |
bv_metrics |
This cookie is used for performance diagnostic events for less than 1/1000th of users |
2 Hours |
ContentSquare
ContentSquare is a solution which aggregates usage and frequency data to improve user experience.
|
Category |
Name |
Description |
Expiration(i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Analytics |
_cs_c |
This cookie is used to store cookie consent preferences. |
1 year |
|
Analytics |
_cs_cvars |
This cookie is used to record custom variables. |
Session |
|
Analytics |
_cs_id |
This cookie contains Content Square’s user identifier. |
1 year |
|
Analytics |
_cs_mk |
This cookie is used for the Google Analytics and Adobe Analytics integrations. |
30 minutes |
|
Analytics |
_cs_s |
This cookie contains the number of pageviews within the running session for Content Square Solution. |
30 minutes |
Google Analytics Cookies
Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets cookies to allow us to evaluate and report on the use of our website. It is widely used across the web and all data is anonymised. These cookies help us to understand visitor behaviour and allow us to make improvements to better the user experience.
|
Category |
Name |
Description |
Expiration(i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Analytics |
_ga |
This is the main cookie used by Google Analytics and it enables a service to distinguish one visitor from another. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites. |
2 years |
|
Analytics |
_ga_PCGB3MYLJC |
This cookie is used to distinguish unique users as well as unique sessions from a single user. |
2 years |
|
Analytics |
_gcl_au |
This cookie persists Google Ads information in a first party cookie so that conversions can be attributed outside the landing page. |
3 months |
|
Analytics |
_gid |
This cookie is used to register a unique ID that is used to generate statistical data on how the visitor interacts with the website. The difference between this and _ga cookie is the cookie expiries. |
1 day |
|
Analytics |
_gat |
This cookie, used by Google Analytics, is used to throttle the request rate thus limiting the collection of data on high traffic sites. |
1 minute |
|
Analytics |
_gat_tealium_0 |
Like the original _gat cookie, this is used to throttle requests to Tealium to help increase efficiency. |
1 minute |
|
Analytics |
_gat_UA-… |
Like the original _gat cookie, this is used to throttle requests to Google Analytics to help increase efficiency. |
1 minute |
|
Analytics |
_gd#############-… |
This cookie is used by Google Analytics to collect information about how visitors interact with our site. |
2 years |
|
Analytics |
sis_ga_xxxxx_0 |
This cookie is used by Google Analytics to store information about user interactions on the site. |
2 years |
|
Analytics |
sis_ga_xxxxx_0_gid |
This cookie is an extension to the original and stores unique value for each page that a user visits. |
1 day |
We may use Google Analytics for the following purposes:
- Remarketing (showing our ads on third-party websites). Canon and third-party vendors, including Google, use cookies to inform, optimise and serve ads based on someone's past visits to our website.
- Google Display Network Impression Reporting. Canon and third-party vendors, use cookies to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site
- Google Analytics Demographics and Interest Reporting. Canon use data from Google's Interest-based advertising or third-party audience data (such as age, gender, and interests) with Google Analytics to inform our marketing strategy.
In addition, to ensure compliance with the General Data Protection Regulation (GDPR) and address the use of Google Signals on our websites, we want to clarify how we manage user data in this context. Canon Europe uses Google Signals, a feature provided by Google, to collect aggregated and anonymised data from users who have opted into personalised ads on Google services. This data creates more comprehensive and insightful reports, helping us better understand our audience's interests and behaviour. We do not collect or process personally identifiable information (PII) through Google Signals. We respect your privacy and always strive to uphold the highest data protection standards.
Further information on data protection in connection with Google Analytics can be found in the Google Analytics Help (https://support.google.com/analytics/answer/6004245)
Visitors can opt out of Google Analytics & Display Advertising by managing your setting here.
Eloqua cookies
When you first visit a Canon Website, a third-party cookie from eloqua.com is stored in your browser. This cookie is then used to track the pages that you visit during your session. Whilst the cookie may be used across many sites, the information collected on Canon Website is visible only to Canon and is not shared with any third parties including Eloqua or other users of the Eloqua system.
Although this cookie does not contain any personal information about you specifically, if you choose to fill out a form on our site then we will link your personal information (including but not limited to what operating system you are using, IP address, cookie information, time stamp, and clickstream information) to the browsing information associated with the Eloqua cookie on your browser. This information is only gathered while you are on Canon Website but cannot and will not gather information about other third-party sites that you have visited.
We then use this information to improve our service to you such as choosing how we communicate with you (subject to your consent) and tailoring the content of our communications to you to include information that reflects the interest that you have shown in the content of our web pages, or by choosing offers or promotions that we think may interest you and to improve how we respond to your needs.
|
Category |
Name |
Description |
Expiration(i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Analytics |
sfdc-stream |
Tailor advertising to better match Users interests through advertising channels and social networks. |
3 hours |
SmartAssistant
SmartAssistant is an application that is used to help visitors decide the best product for their needs.
|
Category |
Name |
Description |
Expiration(i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Functional |
smartassistant-cid |
This cookie collects data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. |
1 year |
|
Functional |
smrt42-qa* |
This cookie contains the user product selections. It stores information on the selections that the user has chosen whilst going through the product selector. |
Session |
|
Functional |
smrt42-pg* |
This cookie stores the ID of the selector page currently visible. It helps track and remember the specific page or section of the website where the product selector is being used. |
1 hour |
|
Functional |
smrt42-rp* |
This cookie holds information on the specific results page once all steps in the selector are complete. |
Session |
|
Functional |
smrt42-fin* |
This cookie acts as a flag indicating final result page on the product selector. |
Session |
|
Functional |
smrt42-co* |
This cookie also acts as a flag indicating that a click out was done by the user on the product CTA button. |
5 minutes |
Tealium
TealiumiQ is a tag management system used by Canon to manage the technology used across our website, such as our analytics tools, survey tools, marketing, testing & targeting tools.
Tealium AudienceStream is a customer segmentation and action tool, we record the actions users take within a visit to the website to help enrich our usage understanding on our website. We use this information to improve your experience with personalised, relevant, and targeted content. We use Tealium AudienceStream across our platforms and mobile applications, this allows us to stitch your behaviour across all these platforms so your experience is tailored to no matter what Canon environment you are viewing from. We can personalise your online experience with Canon even prior to registering an online account with us and your personalised website experience will not be lost if you register an online account with us at a later date.
|
Category |
Name |
Description |
Expiration(i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Analytics |
teal_audiences |
This cookie stores the mercury code of products based on Purchase/Driver Download/Product Registration. |
1 hour |
|
Analytics |
teal_canonid |
This cookie keeps track if the domain has Canon ID. |
1 year |
|
Analytics |
teal_b2b_page_list |
This cookie stores the last visited b2b page list for click to call functionality. |
1 hour |
|
Analytics |
teal_printers |
This cookie stores the mercury code of products and product name based on Purchase/Driver Download/Product Registration. |
1 hour |
|
Analytics |
teal_products |
This cookie is used to display the potentially owned products by a user through their interactions in Support and CPS. |
1 month |
|
Analytics |
UTAG_MAIN |
The utag_main cookie is a cookie set by Tealium to enable us to use their tag manager solution.
|
1 year |
|
Analytics |
tealium_segments |
This cookie stores a value that we assign to you based on your activity on the website, this activity is the pages you view, your frequency of viewing the site and particular actions that you take while viewing our website. We use this activity to place you into a particular audience criteria so we can personalise and tailor your experience on our website to be more relevant & personal to you to give you an overall better online experience with us. |
1 year |
Ipsos
We use Ipsos on our website to conduct surveys and collect data to understand consumer behaviour, market trends, and public opinions. This data is then analysed and used to gather insights for further optimisations.
|
Category |
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Analytics |
ipsospages |
This cookie counts the pages visited by user as part of the criteria set when determining when to serve the questionnaire. |
Session |
|
Analytics |
ipsosrandomvalue |
This cookie is used to determine every fourth user through a random number generation. |
Session |
|
Analytics |
ipsossurvey |
This cookie indicates whether IPSOSIPSOS Survey popup should be shown to the user. Duration is content managed. |
30 Days if cookie is accepted or 1 Day if it is rejected. |
|
Analytics |
ipsosmaxuniquepages |
This cookie sets the number of pages required for the popup to be shown |
Session |
Easy Service Plan form
ESP is the Easy Service Plan form and these cookies are created to save the filled values which are under the ESP form. It is saved in hashed, encrypted format and the purpose for saving these details is so future registrations can be done easily but you have the option for not saving any of these details by unchecking the ‘Save my details for future registrations.’
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Category |
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Functional |
esp_firstname |
This is the field where the First Name is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_lastname |
This is the field where the Last Name is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_companyId |
This is the field where the Company Id is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_companyname |
This is the field where the Company Name is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_emailaddress |
This is the field where the Email address is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_phonenumber |
This is the field where the Phone number of user is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_building |
This is the field where the Building Name/number of the user is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_street |
This is the field where the Street Name is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_city |
This is the field where the City Name is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_country |
This is the field where the Country Name is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_countryname |
This is the field where the First Name is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_countryemail |
This is the field where the First Name is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_county |
This is the field where the First Name is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_postalcode |
This is the field where the postal code is recorded in the Easy Service Plan form in an encrypted format. It is only recorded if the details are saved by the user for future registrations otherwise this cookie is not set. |
1 Year |
|
Functional |
esp_savedetails |
This cookie is created to save the Easy Service Plan Form Field when Users accept to Save the Details for future registration in an encrypted format. |
1 Year |
Support forms
On our Support pages, we provide options to contact us via forms. We use cookies to save the filled values in hashed, encrypted format and the purpose for saving these details is so future registrations can be done easily but you have the option for not saving any of these details by unchecking the ‘Save my details for future registrations.’
|
Category |
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Functional |
support_firstname |
This is the field where the First Name of the user is recorded in the support web pages form in an encrypted format. |
1 Year |
|
Functional |
support_lastname |
This is the field where the Last Name of the user is recorded in the support web pages form in an encrypted format. |
1 Year |
|
Functional |
support_emailaddress |
This is the field where the Email address of the user is recorded in the support web pages form in an encrypted format. |
1 Year |
|
Functional |
support_countryname |
This is the field where the country name of the user is recorded in the support web pages form in an encrypted format. |
1 Year |
|
Functional |
support_phonenumber |
This is the field where the phone number of the user is recorded in the support web pages form in an encrypted format. |
1 Year |
Yandex.Metrica
Yandex.Metrica provides depersonalised information about your site's traffic. The available statistics include the number of users, traffic sources, and user behaviour on site pages. To count the site's users, Yandex.Metrica uses anonymous browser identifiers that are stored in cookies or in localStorage properties. Please click here for details.
|
Category |
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Analytics |
_ym_d |
It is a record the date of the user's first site session. |
1 Year |
|
Analytics |
_ym_uid |
It is used to identify site users. |
1 Year |
|
Analytics |
_ym_isad |
It is determine whether the user has ad blockers. |
48 hours |
|
Analytics |
_ym_visorc |
It is allow session replay to work correctly. |
30 Minutes |
Commission Junction
Commission Junction (known as CJ.com) is an affiliate network agency that is designed to track and report affiliate activity, facilitate payments, relationships, recruitment, and interactions. This is widely used across all major brands as they provide assorted services to help with relationship management (from a commercial perspective) and allows brands to have all affiliates in one central space.
|
Category |
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Advertising |
cjevent_dc |
This cookie (set by CJ's tag.js solution) stores the cjevent click ID and is required for CJ to provide attribution. |
13 Months |
|
Advertising |
cjevent_sc |
This cookie (set by CJ's tag.js solution) stores the cjevent click ID and is required for CJ to provide attribution (reverse proxy implementation only). |
13 Months |
|
Advertising |
cjConsent |
This cookie (set by CJ's tag.js solution) stores the consent provided by the customer on CJ link click redirection (if consent is provided). The tag.js script will read the cjdata value on the customer’s landing page URL for the brand and determine if other cookies can be read. |
13 Months |
|
Advertising |
cjUser |
This cookie (set by CJ's tag.js solution) stores unique ID for that customer to be used for attribution and customer journey insights. |
13 Months |
|
Advertising |
cjLiveRampLastCall |
This cookie (set by CJ's tag.js solution) stores the timestamp of the last time we called our identity provider for a user on a site, used to support cross-device. |
13 Months |
Zoovu
Zoovu is Canon's provider for the various product selectors we use. The product selection process involves asking users questions about their preferences and tool helps recommend the ideal product.
|
Category |
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|---|
|
Functional |
zoovu-(advisorCode)-(advisorLocaleCode)-session-id OR zoovu-vid-(advisorId) |
This cookie enables remembering the state of the assistant for a given end user (what answers were clicked, on which page he was the last time, etc.). This cookie was recently renamed. For backward compatibility reasons, we still support the old cookie name: (advisorCode)-(advisorLocaleCode)-session-id. Depending on which session management-related features the assistants require, zoovu-vid-(advisorId) might be used instead of zoovu-(advisorCode)-(advisorLocaleCode)-session-id. |
2 hours |
|
Functional |
zoovu-ab-tests |
This cookie enables remembering which version of the assistant in the A/B test was served to a particular end user so that after this user returns from the PDP page, the same version of the assistant is displayed. Without this cookie, the users will be redirected to a random assistant, which would be an erroneous behaviour. E.g. if there are 2 assistants in a given test, one with ID=a3f2 and another with ID = bce6, then the cookie will either have the value of a3f2 or bce6. NOTE: this cookie was recently renamed. For backward compatibility reasons, we still support the old cookie name: smrt42-ab-tests. |
2 hours |
|
Functional |
zoovu-co-PDP-(advisorCode) |
By storing the timestamp of the last product click out, this cookie enables counting the time spent on PDP pages of products, which is one of the metrics used in Zoovu Insights. |
2 hours |
|
Functional |
zoovu-cid |
Anonymous insights cookie which enables anonymously distinguishing the end users of the assistants so that various Zoovu Insights features work correctly (to see how many users answered particular questions, took particular assistant paths, went to PDP pages, or bought particular products). NOTE: this cookie was recently renamed. For backward compatibility reasons, we still support the old cookie name: smart assistant-cid. |
1 year |
|
Functional |
zoovu-opt-out-(platform)-(accountid) |
This cookie used by opt-out functionality defining if the user accepted Zoovu to store the usage data. |
Session |
Adform Cookies
Adform uses cookies to deliver targeted advertising, optimize ad performance, and provide data to our clients. Cookies allow us to recognize users across websites, devices, and sessions, ensuring that ads are relevant and properly served. We utilize both first-party and third-party cookies depending on the browser's cookie handling policy. In cookie-enabled environments, we primarily rely on third-party cookies for cross-site tracking. However, in cookie-restricted environments such as Safari and Firefox, Adform shifts to first-party data solutions and alternative tracking methods.
For more information, please visit the Adform Privacy Center: Adform Cookies Overview.
|
Category |
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|---|
| User Identification | uid | A unique identifier used to track the user’s session across pages. | 60 days |
| Consent Status | C | Identifies if the user’s browser accepts cookies: C=1 means cookies are allowed, C=3 means opt-out. | C=1 - 60 days,
C=3 - 3650 days |
| Third-Party Cookie Check | TPC | Identifies if the browser accepts third-party cookies (internally used to ensure tracking is compliant). | 7 days |
| Sequential Tracking | SR<RotatorID> | Sequential rotator information, tracking impressions and clicks across banners. | 1 day |
Canon-europe.com 'share' tools
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Links from Canon-europe.com to third party websites
Canon cannot be responsible for the cookies used on any third-party website that is linked or referenced from canon-europe.com and its sub-domains.
Third-party cookies
When you visit a page on Canon-europe.com and its sub-domains you may be sent cookies from third-party advertisers. These include, but are not limited to, Facebook, LinkedIn, and Amazon. You may also be sent cookies from websites which contain embedded content (for example YouTube or Maporama). You can manage the settings of these cookies here or you check the respective third-party websites for more information about their cookies and how to manage them.
Further information about cookies
If you'd like to learn more about cookies in general and how to manage them, visit http://aboutcookies.org/, please note that we can't be responsible for the content of external websites.