Canon European Remote PTZ System Warranty

Warranty is valid for 3 years for PTZ cameras and 1 year for controllers (RC-IP100 & RC-IP1000) from the date of purchase, as evidenced by the proof of purchase.

Warranty service is only available in the Canon authorised service centres.

Any costs of secure transportation of the Remote PTZ Camera or Controller to and from the Canon authorised service centre will be borne by the end-customer. If the Remote PTZ Camera or Controller is moved into a country which is not a Canon European Remote PTZ System Warranty Member, the Remote PTZ Camera or Controller must be returned for repair to the country where it was purchased in order to benefit from this warranty.

The Canon European Remote PTZ System Warranty Members are the countries where the Return To Base Warranty service can be redeemed.

Please contact the relevant Remote PTZ System Warranty member if you require any further information relating to this warranty.

Repair service may be delayed when performed outside of the original country of purchase where either the product is not yet sold in that country or is sold in a country-specific design. Accordingly, certain spare parts for the Remote PTZ Camera or Controller may not be in stock in the country of repair.

Canon assumes no responsibility for any other claims, including, but not limited to, loss of recording media and loss of data etc., not specifically stated in this warranty.

When returning the Remote PTZ Camera or Controller for warranty service, please pack it very carefully, insure it, enclose the bill of sale and a description of the fault.

This Warranty does not cover the following:

• Consumables (Battery); 
• Any related software; 
• Parts subject to wear as well as accessories (e.g., batteries, remote control, brackets etc.) used with this product.
• Defects caused by modifications carried out without Canon's approval or repairs / modifications / cleaning performed at a service centre not authorised by Canon; 
• Costs incurred by Canon authorised service centres in making any adaptations or modifications of a Remote PTZ Camera or Controller necessary for country specific technical or safety standards or specifications, or any other costs to adjust the Remote PTZ Camera or Controller as a result of any specifications which have changed since the delivery of the product; 
• Damage resulting from the fact that a Remote PTZ Camera or Controller is not conforming to country specific standards or specifications in another country than the country of purchase.  

• Improper use , i.e. handling the product not in line with the  users' or operational manual , excessive use (for the detailed information please, see the users’ operational manual), including without limitation, incorrect storage, dropping, excessive shocks, corrosions, dirt, water or sand damages; 
• Damage caused directly by the use of spare parts, software or consumables, which are not compatible with the product. Compatibility with your specific Canon Remote PTZ Camera or Controller should be evidenced on the packaging but is assured when using genuine Canon spare parts, software or consumables as these have been tested. You are advised to check compatibility prior to use; 
• Connecting the Remote PTZ Camera or Controller to equipment not approved for connection by Canon; 
• Inadequate packaging of the Remote PTZ Camera or Controller when returning it to the Canon authorised service centre; 
• Accidents or disasters or any cause beyond the control of Canon, including but not limited to lightning, water, fire, public disturbances and improper ventilation.

Warranty repairs under this warranty do not include periodic check-ups or other standard Remote PTZ Camera or Controller maintenance services.

In general, Canon offers the European Remote PTZ System Warranty for products purchased in:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands and the United Kingdom. Please view the full Terms and Conditions of this warranty.

For Remote PTZ System Warranty applicable European countries, each product box will generally contain a European Remote PTZ System Warranty card in the box. This will look similar to the following example:

It is not necessary for you to return any documentation to Canon in order to register for the European Remote PTZ System Warranty. If you wish to specifically request a warranty repair under the European Remote PTZ System Warranty then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question.

If you wish to specifically request a warranty repair under the European Remote PTZ System Warranty then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the Remote PTZ product in question.

The warranty period for Canon PTZ cameras is 3 years and for controllers it is 1 year.

In general, products will be covered by a warranty that applies to their specific sales region and it will be necessary for end customers to return any products to the applicable region in order to claim a warranty repair. Canon does not generally offer a global warranty unless specifically mentioned for specific products/regions.